Frequently Asked Questions
Everything you need to know about your Celluma shopping experience.
What shipping methods do you offer and how long does it take?
We offer standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes upon arrival.
How do I ensure the quality of the products I receive?
Every product at Celluma undergoes a rigorous quality control process. If you receive a damaged or defective item, please contact our support team immediately for a replacement.